Specialized Services – Magnum Technologies Pty Ltd.

Printed Circuit Board Assembly (PCBA)

Magnum provides complete value added services including warehousing, customization of POS terminal/pin-pad devices and repair & service of field-returned devices with highest quality standards in fully secured environment.

Customization of POS System

Magnum maintains 6 production lines to APCA standards and approved by the banks to customize POS terminal. Magnum has the capacity to handle 10,000 devices per month (Upgradable to 20,000/month). The customization process usually includes:

Loading bank security keys through KMIS procedure with the help of secure IT infrastructure
Loading and setting up bank specific application
Modifying pin-pad facial, adding lenses and labels with bank logos
Adding serial number labels and other tracking labels as per bank requirements
Adding accessories – load cables, power supplies, connectors, stands etc
Individual packing of terminal and accessories as per the spec

Magnum customize POS devices for most of the banks including CBA, ANZ, Westpac, St. George, and other merchants.

Repair & Service Facility

Magnum maintains two facilities in Sydney (Warriewood & Seven Hills) to carry out repair and services of electronic devices including POS systems. The facilities are equipped with:

State of the art soldering, de-soldering and fault diagnostic equipment
Antistatic environment
Trained and qualified technicians
Managed by experienced managers and supervisors
Documentation of repair procedure/manual and work instructions
Effective quality assurance system
In-house developed software system to track the history of all repaired devices and generates report on different faults & SLAs

Repair & Service Activities

Log-in/log-out into the system
Running test software and fault diagnosis
Carry out the required repairs – electrical and mechanical
Replacement of parts
Full refurbishment of POS machines
Component level repair of the electronic boards
Maintain inventory of spare parts
Follow the service level agreement such as
- 10 days turnaround
- Zero dead on arrival
- Zero packing issues
- Customer communication on agreed levels and many more

Bounded Warehousing & Distribution Hub

Magnum offers warehousing and logistics services to its customers including operations of distribution hub from bounded/duty-free facilities. Magnum maintains warehousing in Sydney and Johor Bahru. The services offered includes:

Handling goods by Ocean, Air and Road transportation
Follow up with freight forwarders and organize custom clearance
Receive, unload, carry out the counting and other incoming quality check and report to the OEM
Stacking pallets and entering shipment details into the system
Receiving and executing dispatch orders on behalf of OEM
Communication with OEM with all issues of incoming and outgoing deliveries
Carry out periodic stock verification and reporting to OEM
Attending to OEM officials/auditors for stock verification activities
Maintain tracking databases for all stock movements

Testing

In-circuit testing
Functional testing
Special testing as specified by the customers
Reliability testing such as burn-in and temperate cycle
Improvement testing such as yield reporting and defect prevention

Quality Management

We follow continuous improvement procedures throughout the manufacturing process to perfect our quality. All working procedures and instructions are well documented and audited periodically. Staff training and development is always on the priority list so that the quality of our people reflects in the quality of the product that we deliver to our customers.

QUALITY CONTROL SYSTEM

Documentation and document control system
Engineering Change Order (ECO) and implementation
Customer complaint analysis
Corrective actions and implementation
Statistical process control for continuous improvement
Non conformance listing, reporting and control